According to our survey, seniors are demanding more services in residences. They want more autonomy and they want services that meet their expectations. They want to be listened to. They no longer want to be treated like children.
We often receive complaints from people in residences, and you'd swear sometimes that our seniors are in prison. Recently on the news, a case was reported about how two seniors were prevented from leaving their residence because of an outbreak. They even called in Quebec's provincial police to prevent them from leaving. Calls had to be made to Quebec's health and social services ministry asking them to intervene. They were finally allowed to leave the residence and stay with their loved ones until the outbreak was over.