Absolutely. I've personally witnessed, working in the community, less and less time available for frontline staff to interact with people. We've seen push-back from those same frontline staff, who are saying they can't do it. Yes, in an ideal world, they can prepare a meal in 10 minutes, but what about the clients who need to talk about something? What if there is a crisis going on? Way too many of our clients are hearing things like, “I'm sorry. I just don't have time. If I sit with you, I'm late for the next person.” Those significant time constraints in the community are robbing the people who are receiving services of real connections. It sounds like your grandfather did have family supports around him, and that's wonderful, but we know that for many people who are receiving home care, home care is their only contact with the outside world.
On June 22nd, 2021. See this statement in context.