The biggest example is the fact that my mom has a stage 4 bedsore. When it happened, it was in the three weeks while the families were being locked out. The home and the various people at the table knew that we had a shortage of nurses, specifically of registered nurses, so it wasn't like 200 people were in their rooms and we miraculously had a huge contingent of extra staff to help provide that level of care for each of these residents. They had to make do with the staffing levels that they had, even with the use of agency staff. The problem with having agency staff is that they don't know the residents very well.
On June 22nd, 2021. See this statement in context.