In relation to the complaint that Mr. Vis highlighted, you'd be unaware of the fact that Minister Blair, for example, didn't respond in writing but took the extraordinary step to include both him and the MP for Abbotsford, Mr. Fast, in a telephone call with the commissioner of corrections, an extraordinary step that normally doesn't ever happen. Instead of writing a letter, they actually put them in touch with the person overseeing corrections facilities and the complaint process therein.
You wouldn't be aware of that because it wouldn't have been raised to your attention.