That's very helpful. Thank you.
I noticed in the 2020-21 departmental plan that there were going to be funds made available to help seniors understand the benefits that they're entitled to.
Just recently we had to help my mother-in-law do her new EI application under the new system. She's in her 70s, but still working. She's an immigrant from the Philippines. For a woman whose third language is English, even though she's been in Canada for over 30 years, that was a very complicated process. I would encourage the department to look at ways that we can improve the delivery of those services. They need to be comprehensive, but it is super-challenging. My wife and I had to get on.... For me as a member of Parliament, it was challenging. I would encourage the department to look at that very closely.