We've heard testimony at other committees. For example, there was the president of the Customs and Immigration Union, who recently appeared at the Standing Committee on Public Accounts, who said, “we believe the goal of the [ArriveCAN] app is to replace officers”. That was testimony he gave.
He also said, “Once the ArriveCAN app came in, members brought concerns forward to the union, which we tried to bring to the employer. Really, there seemed to be no willingness to take our input. Had our members been consulted early on, I think a great deal of what happened would not have happened."
This was testimony at that committee.
We do know that the government is using a record number of high-paid consultants and contractors, many of whom are billing out at considerably higher rates than government workers would work at. We also know that many of those consultants didn't actually do any work. For example, on ArriveCAN specifically, we know that 72% of the work that was paid for was not actually done.