It says something about the digitalization of government. It also says something about our customer-centric user experience. When we spoke to Canadians, individuals over the age of 70 actually said that they preferred to utilize the telephone. We implemented an IVR system for those over the age of 70. That was how we signed up the first 1.8 million individuals.
On May 1 we transferred everyone, the whole program in its entirety, to a web form as part of our digital first initiative. I want to be very clear, however, that digital first does not mean digital only. For those individuals who need a helping hand, they will still be able to use the traditional method of visiting a Service Canada office in person or calling over the telephone.
It means that for the tens of thousands of people, and eventually millions, who will use this service as this continues to roll out over the many months, there will be one last person standing in front of you at a Service Canada office, therefore allowing you to get better service no matter which channel you decide to use.