Are we good? I will continue.
What had happened—very quickly, and then I want to move to the second part of your question—was that we had this unprecedented demand because people hadn't travelled for so long. Travel restrictions decreased, but at the same time, health restrictions had not, so we had passport offices that were at 40% or 50% capacity and still exercising social distancing, etc. It was a once-in-a-hundred-years global pandemic event.
That being said, you're right. It was absolutely foreseeable that we were going to see the increases in volumes. We have been adjusting accordingly. We implemented line mitigation measures and triaging. I'm working diligently to get Wi-Fi at all of our Service Canada offices, so staff can work the line and pull out those individuals who are there for something quick versus something that is longer. We're looking at extending hours. We're looking at providing more digital appointments.
Of course, every person, if they're ahead of the curve, can rest assured that they can mail in their application and have their passport back within 20 business days.
In the fall, when we roll out the renewals, it is my hope that we will be able to talk to most Canadians and tell them they don't have to stand in line at all. That's the future vision, but we have mitigation measures in the interim.