Tracy Gray at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

On May 6th, 2024. See this statement in context.

May 6th, 2024 / 5:30 p.m.

Conservative

Tracy Gray Conservative Kelowna—Lake Country, BC

Thank you.

Minister, you talked about customer service and what your role is. I'd like to outline some service standards as reported by Service Canada for the last fiscal year, 2022-23.

For access to an employment insurance call centre agent, “ESDC met [the] standard 40% of the time”. For access to a Canada pension plan and old age security call centre agent, “ESDC met [the] standard 6% of the time”.

These are failing grades, especially the 6%. No wonder people aren't getting through.

What directives have you given on this blatant lack of basic government service that taxpayers pay for and expect, Minister?

See context to find out what was said next.