There are a lot of inaccuracies. I would say that most Canadians who come to us for a mortgage who are not experienced investors do not have strong financial literacy and lack those skills.
It's a lot of guiding, explaining and educating people in order to help them get the right products. When they go to the bank, they're not always getting that same information, because in the bank it's not really regulated, like by FSRA, which is what mortgage brokers are regulated by. A lot of those people may be uneducated and are simply selling the products the bank offers as opposed to educating a client.