They do in a limited way, occasionally but not really. Most complaints go directly to the agencies themselves through their feedback mechanisms and/or to the commissioner's office because I'm not an enforcer of the act.
That doesn't mean I don't hear from people about what they're feeling, experiencing and so on. When I do, I take that information in for the purpose of encouraging organizations to solve those issues and making sure those get moved to the right door, because we're not the right door in that situation.