I'll make two recommendations.
One, there needs to be, I believe, a centre of excellence of some type, so organizations know where to go for advice, good information about how to do this and so on. That's needed beyond the three levels of government and the organizations involved. It's right down to your local coffee shop. There's a need and a desire out there for trusted information. There is a lot of information on the Internet. How do you get trusted information, though? I think there is a need for that. The U.S. Access Board is one model I've seen. There could be a version in Canada.
Two, when it comes to resources, there is a need for dedicated accessibility funding in all budgets. Anyone in charge of a budget should have a line item for accessibility and be thinking about what that means. There will never be enough money. As a former politician, I understand the challenges at all levels with that. Certainly, there's only one taxpayer.
I want us to think about how we look at accessibility. We have traditionally looked at it as something that is charitable. It's something we do if we get money or when somebody gives us money. We don't look at it the way we should. It's as essential as heat, lights or any other piece of business we do. Disability affects 27% of the population. That means it affects 27% of taxpayers. They deserve to have their needs met just as well as any other taxpayer. It's a shift in how we think about accessibility and what's necessary.