They need to get more money out of EI and pay bills. So many are struggling with their children. They've had school programs. People have donated money for breakfasts at the local schools and different things. It's just stress all the time, it really is. They'll ask me: “Am I close to my hours? What do you think I'll get?”
When I tell them they're going to get $300 and something a week and the rents have gone through the roof, it's hard. It really is heartbreaking. People are messaging and asking you things and you've got to tell them the bad news: that you haven't been on a claim three out of five years, so you're not going to get the five extra weeks, or you're not entitled to the four extra that ran out in September and things like that.