Let me start, and then I'll turn it over to officials to take it from there.
One thing that's a bit of a challenge for us is that Service Canada doesn't do the forecasting. IRCC does the forecasting, and the original forecast for this year was for about 2.4 million passports, which gets us into the ballpark of where things were prepandemic.
Now, you can't necessarily forecast for human behaviour, and that's one reason we've made a lot of changes over the past couple of months. We did anticipate a big increase, a doubling, in the number of passports, but right now, we're seeing a quadrupling of the number of passports that are in demand, and we're seeing this happening all at the same time.
The difference prepandemic was that the reason it was predictable was that you knew there were about 2.5 million passports needing to be renewed, but they would happen over the course of the year. What we're seeing is, you know, a big chunk happening all at the same time.
I'll turn it over to Lori to talk about what we're doing in terms of planning ahead.