Sure. In the initial email, it was clarified that, if someone applied and their application was complete, and they had not received their passport within the service standard, then they should not be charged that. That information has been reiterated to all frontline Service Canada staff, both in person and on the phone, but we can certainly share where citizens can apply for a refund if they had been charged that fee erroneously.
On May 30th, 2022. See this statement in context.