Thank you, Mr. Chair.
Our perception is that something is wrong at Service Canada.
We're talking about the number of employees assigned to passport applications. A few months ago, we were talking about the number of employees assigned to processing employment insurance files. In both cases, the number of applications to Service Canada was predictable, but Service Canada failed to adapt.
Last week, I was in Rimouski, and I could see that some people were still waiting for their employment insurance benefits when they returned to work. In the case of EI, you have to be indigent to get the cheques; in the case of passports, it must be an emergency.
It seems to me that the organizational culture of Service Canada needs to be seriously changed, and that this must include additional resources, to meet the needs.
Are you committed to strengthening Service Canada to meet the needs of workers and citizens?