Mr. Chair, I take comments like this very seriously. I'm responsible for the culture and processes at CMHC, so I welcome feedback like this. When I meet MPs at gatherings like this, I always encourage them, if there are pain points they're experiencing with projects of mine, to please let me know, because it's really important for me to look into it so I can learn from the process.
We have, as I mentioned previously, definitely learned lessons from the rollout of the coinvestment funds. The processes were too cumbersome and too bureaucratic. We have tried to simplify them. I think Yannick talked earlier about having a contribution-only stream for the coinvestment fund, which enables us to get back to proponents within four to six weeks. We've decoupled the loan process from the contribution process to make things easier.
We also have instituted a process whereby, after every client interaction, we have a very simple survey that we send out to clients to measure the level of client satisfaction. When the level of satisfaction is not satisfactory, we take actions to remediate that.