Training would take two to four weeks for an investigator to be able to start their work, but there is continuous training, of course, so that they can become more and more experienced. We are also shifting some of the call centre resource staff to help alleviate some of these pressures directly with clients as they are coming in. That training takes about a day, because we are able to train individuals who already know employment insurance and those procedures well.
On January 31st, 2022. See this statement in context.