Thank you very much, Mr. Chair.
I want to start by thanking Madame Chabot for taking the initiative to speak to this issue and bring it to this committee. This is a very serious issue, and we're here with the experts within the system discussing this issue, government employees, bureaucrats, who have been working tirelessly for the last two years, during COVID, trying to look for ways to ease tension withing the system for citizens.
The associate deputy minister started off by talking about the hardships and the prioritizing of clients. I can tell that a lot of effort has been put forward to look for ways to mitigate fraud in the system. Even just seeing that there have been 3.1 million applications and seven million calls....
My question for the associate deputy minister is this: What initiatives have been put forward to further look for ways to reduce fraud within the system? I know money has been allocated to fight against fraud, but what other initiatives have been put in to mitigate fraud within the system over the course of the two years?