Thanks, Mr. Chairman.
Good morning, Minister. Welcome back.
Minister, a lot of attention has been paid to the human resource side of resolving the passport issue. Many articles and, of course, your own testimony talked about how we ramped up numbers in offices and extended hours. A lot of people worked overtime to try to meet the historic demand in passport renewals and new applications, but not much has been said about the technology and the investments that have been made to better prepare us for future events that might put us in the same situation as in 2022.
Can you speak to the investments that have been made by the department and the ministry as they relate to replacing antiquated systems that may have been in place?
I had the opportunity to speak to a retiree, someone who worked in Service Canada for a long time. We talked about the system that was in place for many years. It was antiquated and certainly didn't help us when we started to see the problems that we experienced in 2022.
Can you provide some information along those lines in terms of investments that have been made?