Karina Gould at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

On February 10th, 2023. See this statement in context.

February 10th, 2023 / 9:30 a.m.

Liberal

Karina Gould Liberal Burlington, ON

Of course.

First of all, the system as it was moving for two years was at a low volume. When we saw this big increase, it did overwhelm the capacity at the time. There were a number of things senior leadership at Service Canada did to rectify the situation, but by that time a backlog had already accumulated.

The first thing was to hire additional resources so that we could process the applications that were in the system. As I mentioned, the—

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