Ms. Ferreri, if you could let me finish, that would, I think, help clarify the situation.
What the backlog refers to was the number of applications that were submitted to Passport Canada that were not issued within the service standards. That has virtually been eliminated in the sense that now when people apply for a passport, they are getting their passports within the service standards, which is 10 business days if it's in person or 20 business days if it's by mail.
Of course we don't want people waiting outside, but I can confirm to Canadians that there is no need to arrive at a Service Canada centre or a passport office before it opens. They open at 8:30 at all of the busy centres. There are teams of managers who triage the line, usually from 7:00 or 7:30 in the morning, to make sure that they're serving people in a timely way.