Thank you so much, Mr. Chair.
Thank you so much, Minister, for being here today and joining us.
There's no question there was a lot of frustration and things were.... The system was not responding to the needs and what constituents and Canadians across the country were expecting.
I want to give you the opportunity, because there have been a lot of questions that haven't painted the full picture of what went wrong. Can you take a few minutes to explain what went wrong in the system so that Canadians can understand with a bit more detail?