Certainly.
There were a lot of changes. Implementing a triage system at passport offices and improving line management was really important, particularly at the height of the crisis, but it continues in busy offices to this day. There are also internal processes to make sure that things are more efficient.
Ensuring that we have adequate staff is the number one issue. The passport system did not have the capacity a year ago to handle the volume that it saw starting in February 2022, so these are important changes.
We've also enabled the network to speak more to each other in a way that it didn't before.