Minister, you are answering exactly what you answered a year ago, and no situation has yet been resolved. It was even decided to reduce the work hours of employees in Quebec City. Fortunately, you decided to change that, as it didn't make sense. You don't jump ship when there is such a high volume of applications.
For all regions, things are not going well at Service Canada, in terms of service delivery. The delays are unbearable and there has been no real change. All you are doing is telling us again that 80% or 70% of the time you are meeting the service standard of processing applications within 28 days, but you are not talking about the backlog. When someone applies for a review, their file hasn't even been assigned to an agent yet. The situation at Service Canada is chaotic in terms of processing times.
What steps will you take to correct this and help people like this mother who wrote to us? A father also wrote to me today because he has been waiting for two months. These are all very recent cases, not to mention others.