I would like to see more. I guess I'll put that on the record, and I'd like to see more push for that promised $4.5 billion because it just isn't adding up. I know you're a mom. I know you know this. I think you must have the idea of how serious this is.
The Parliamentary Budget Officer last week had quite a scathing review. He appeared at a Senate committee and had quite a few things to say about your leadership and the department you're responsible for. We've heard a lot about that today in this committee. The Canadian Federation of Independent Business has awarded it's 2023 Paperweight Award for the worst red tape to Service Canada's passport mess.
The Parliamentary Budget Officer said things such as the following: “I think if you ask anybody who has recently applied for a passport...Old Age Security and the list goes on, they are probably very well aware that the level of service Canadians are getting is not what one would expect from a world-class public service.”
Can you please explain how this is filling your mandate letter obligation to “development and implementation of modern, resilient, secure and reliable services and benefit delivery systems for Canadians”?