That kind of goes to my next question. I did want to spend a little bit of time on complaints because dignity is top of mind for me as I hear from residents and the way they experience transportation.
You mentioned that the complaint data access is limited, especially for those private corporations. We hear that in housing too. We can't get a hold of data sometimes.
You mentioned that there are certain circumstances where data is not accessible. Can you let us know what those instances are? What are those certain circumstances, and how can we on this committee or the federal government help to get some of that data to improve the experience for travellers with a disability?