Thank you, Mr. Chair.
I'd like to thank my colleague for her testimony. Even people who do not have a disability can encounter various problems when they travel. Everyone therefore understands just how time-consuming and sometimes demeaning it can be for persons with disabilities.
I can understand that these people may make complaints, because there are mechanisms for it. However, it's not always easy to assign responsibility. If we compare it to the health and social services system, where something might happen that makes someone want to lodge a complaint, but if that person got a response, they might forget about it and be happy to have sorted things out.
I would imagine that your audit mandates do not require you to consult the people covered by your report in order to determine how these incidents turned out. Beyond determining whether or not they made a complaint—and I'm sure that we might have a lot more testimony about this—how can we identify these people?