We didn't look at that specifically. However, we did look at training, for example. We looked at training programs at Via and at CATSA, including the training programs that were used to train third party providers.
We did note that in most cases, the training was adequate. There were some deficiencies with the training. For example, with CATSA, we noted that one specific deficiency in terms of training involved how to handle a support person for somebody with accessibility issues. We also noted a couple of gaps in training for Via.