Yes, of course.
I'll start answering, and then Ms. MacDonald and Mr. Groen can add comments, if necessary.
We have seen a huge increase in requests since the start of the pandemic. We have doubled the number of agents in the call centres, and we have reorganized services between regions to respond more quickly to requests. We have hired contract workers at Service Canada to meet the ever-increasing demands.
Service Canada is always monitoring call volumes and making adjustments to meet all demands. I want to assure all members of the committee that public servants are taking this situation very seriously and are keeping me informed on a daily basis so that we can make the necessary adjustments to meet the needs of Canadians.
Ms. MacDonald or Mr. Groen, would you like to add any comments?