In actual fact, I worked all year long with computer tools and an online application platform, so it isn't that much of a challenge for me. I have to admit that it isn't the easiest platform to use, so I can understand the trouble that Mr. Cantin encountered. It wasn't a nightmare for me to navigate, but I would say it's not an intuitive interface. Would there be some way to improve it and make it more intuitive for the user? I think so.
At the first step, when users connect, they're directed to a page where they have to find their business and click on it to bring up the form and the decision. I honestly have to say that the visual aspect is somewhat confusing and could be revised. Having said that, I haven't had any difficulty completing an application.