Thank you for that.
I think one of the big questions I have for you is about customer service standards. Did you have clear communication when you were doing this application? Did you have a sense of accountability and timely responses? As somebody, again, who works in a municipality, service standards are critical in being efficient for customers, which is what taxpayers are. As you said, there's no free money. It's taxpayers' money. We have to utilize it as efficiently as possible.
Did you find that the service standards in customer service were up to par when you were dealing with this program?