This has reduced the amount of overtime that our employees need to work during those snow events. Outside of that time, it's allowed us to repurpose those employees to respond to more complicated questions from the public. They're still doing similar jobs, but they're not answering the same questions over and over. They're able to respond to those residents with more complicated calls and questions that our chatbots aren't able to answer.
They're, in essence, doing higher-value tasks, but in very similar roles.