Thank you for the question, MP Gray.
One thing is that we've been tracking, through lots of our frontline services, the number of calls and interactions that we frequently get—the everyday and the repetitive—that we felt could be answered differently. That really drove the development of this tool. Our frontline staff probably answer the question of whether you can put a secondary suite in your house or build a carriage house on your property dozens of times a day—different iterations of the same question.
The development of this tool was really based on this: If we could free up the staff from answering that question in different ways that many times a day, what could they be doing instead? Could they be doing higher-value work that would process permits for housing more quickly?