Our driving vision at the City of Kelowna is to be a city of the future. We try to make sure that runs through any project we take on.
We also believe the transparency of the tools we're using is very important. If, for example, in the last few years, you've been engaging in our development process, our development process is completely transparent. If our staff are given a set of plans for an architect to evaluate, the public can see those plans online as well, at the same time. There's nothing hidden.
That flows through our new AI chatbot too. As AI answers questions in that chatbot, we have a disclaimer below any answer the AI gives to advise the public that the response has been generated by AI. They're aware that the response they've received isn't a personal response but an AI response.
We also, every day, track the logs of our AI responses from the day before to make sure that its performance is up to the standards we believe are appropriate in terms of quality, so that we're not giving out bad information. If we have given out bad information, we correct the spots where the AI is looking for responses to the questions that are coming in.