Thank you, Mr. Chair.
Perhaps I'm starting to reflect on my age, but building on the transformation of technology that Mr. Aitchison referenced, I think about Netflix and how that has eliminated video stores. I think about Apple Music and how that has eliminated record stores and tapes. I think about how Uber has transformed the taxi business. I think about Zoom as opposed to a phone call. The technology has changed consumer behaviours and consumer demands, so it will have a very dramatic impact, I think, on the labour force.
My first question is for Mr. Frank. I've often been concerned that regulatory bodies regulate through the rear-view mirror as opposed to through the windshield, which is where we should be focusing our attention. That draws the dilemma of what we can predict, with a reasonable degree of certainty, and what we cannot predict.