Data is a very important one, to understand the dynamics. I mentioned that the city of Ottawa has over a million people in it, and there's a lot of variety throughout the community. Older people are not a homogenous group. There are a lot of differences in terms of language, cultural background and ability to participate in activities. I think that data piece really becomes the basis.
We spend a lot of time thinking about inclusion and making volunteering not just accessible to people but truly inviting to people. I think that's another area where some of the deep research and policy thinking about equity, diversity and inclusion is. How to introduce that into the organizations that are hosting volunteers is something that small organizations can't do on their own.
There are a lot of things related to police checks, reference checks and the screening process for volunteering that are really sort of system-wide and need developed platforms established that can make that whole process easier, to make the whole onboarding process for a volunteer less threatening for many people who maybe haven't been through something like that before. It would also be smoother, more efficient and of lower cost for the volunteering organizations.