Thank you very much.
I just want to step back and talk about volunteerism in general.
In my previous life, I had a lot of experience with volunteers. In major junior hockey, we couldn't have run our organization without volunteers, putting on the Memorial Cup or special events. My wife Denise was actually chair of the Saint John volunteer association.
I'd like each of you to comment, if you could, on how you recruit, train and retain. One of the issues that we always had.... You know, I've seen so many organizations—my own organization included—that would recruit volunteers but do a terrible job of training them and matching them, and then they would lose them. It really wasn't the volunteers' fault. It was the fault of the organizations for not putting in the proper time.
Maybe we could start with you, Mr. Harvey.