Okay.
Mr. Rousseau, I want to understand the corporate culture that would allow for dehumanizing passengers and violating their human rights. I'm sure that you've heard that the corporate culture of an organization will eat any strategy for lunch. It's regular business jargon. That's why I wanted you to come to this committee: because I really want to understand the corporate culture, because any accessibility strategy, any accessibility plan, will not be successful if it's not important to you.
The PBO report on accessible transportation for persons with disabilities, published March 31, 2023, shared that only 31% of managers and executives completed their mandatory accessibility training.
Since Air Canada did not have to report in that study, I'm interested to know if you have taken any accessibility training yourself. I know that you referenced today some increased accessibility training for your staff, but have you taken any accessibility training yourself?