Thank you for your question.
I'm aware of that case of Mr. Hodgins, who was arriving in Las Vegas. Kerianne may provide more details a little bit later. We are very sorry for what happened. Our contractor in Las Vegas didn't show up to help Mr. Hodgins off the plane to his mobility aid. That is our responsibility. We have dealt with that third party.
To my point earlier, it was a mistake on our part. The training we're putting in place and all the different initiatives we're putting in place will hopefully reduce the number of these mistakes. Again, we did successfully help the majority of the 500,000 people who travelled on our planes last year who required assistance regarding disability.
Kerianne, do you have anything to offer on Mr. Hodgins?