Thank you again for the question.
A number of initiatives have been introduced in the last several months as part of our three-year plan. For example, customers with disabilities who require a lift are put on the plane first. In fact, we will delay a plane to ensure that they go on first before any other customer goes on.
Second, we try to put customers with disabilities at the front of each of the cabins they're sitting in, again for a greater degree of respect.
As for their mobility aids, which are obviously critical to them, we are putting as many as we can in the cabin. Obviously there are certain restrictions with regard to size, but we will put as many mobility aids in the cabin as we possibly can. If we can't put it in the cabin—for example, if it's too large—we'll put it in the cargo bay, but we have special procedures that we've put in place to ensure that it's protected. It's packaged differently and it will come off as a priority item, so it will come off first when the plane arrives.
More importantly, we have put a process in place so that if a mobility aid goes in the cargo bay, we will in fact ensure—double-check and triple-check—that it is in the cargo bay. There is an app that customers can access that shows them that to give them comfort that their mobility aid will be at the destination when they arrive.
In this last case, with regard to this process that we have just introduced to ensure that mobility aids are in fact in the cargo bay if they're too large to fit in the cabin, we will delay a plane until we are certain that the mobility aid is in fact in the cargo bay.
With regard to your point about training, we have always had training, but we've retained some expert consultants who have looked at our training and have enhanced our training. We will be putting in annual recurring training for our 10,000 airport employees, one segment on processes and a second one on attitude, to a great degree, which is also very important.