It seems to partly be the problem. They also speak about the difficulties of communication.
Obviously, refugee family members by definition are often in very difficult situations. They may be in countries that are torn apart by war. In some cases, we're also dealing with separated children. The parents are in Canada and the child is left behind to stay with a relative or neighbour. Even for these cases, which we would think most Canadians would find absolutely compelling in the highest order, it can go on for months or over a year in many cases.
If there are consistently a variety of different barriers to it being speeded up, why not simply say these people should immediately travel to Canada and sort out the paperwork here?