I am familiar with some of these problems. I think it's like anything: there are people who are really looking out for the interests of newcomers, and there are those who are really taking advantage of the fact that people are vulnerable, that they may not know how the system works. I'm concerned about that.
I think one of the most important things we can do is try to educate the public that they don't have to use an immigration consultant. The bottom line, however, is that this is a self-regulating body. It is my hope that consultants will come to understand that if they don't deal with this, their reputation will be so tarnished that they will become their own worst enemies. So they simply need to get this issue in hand, because there are enough complaints coming forward that I think it has to prompt a lot of people to say that they're better off not going to an immigration consultant, but rather to try to get their way through the system themselves with the help of our officials, because of the dangers that are involved in ending up hooking up with someone who is not credible, or is trying to take advantage of a newcomer.