First of all, I agree that all those files do represent people. That's why it's important that we do the best job we can to get through those files quickly and efficiently, because in the meantime, people are waiting; their lives are on hold while they wait to be processed.
Global case management will be a big help when it comes to doing that kind of work. It will enable some very old computer systems to finally be upgraded--in some cases after 20 years. They will be able to talk to other computer systems.
I've been in Vegreville, where I've seen our employees taking information from one system and re-inputting it into another system because the computers can't talk together. That is a huge waste, and a waste of time as well, for people who want their cases processed.
Am I satisfied? No. I'd like to see it all come together much more quickly. We've asked the system to do more than it was originally envisioned to do, and that means some delays. We're assiduously working at it, and I get regular updates. Of course, it's not where we'd like it to be. We'd like to have it finished.