This is part of the problem. I think any system goes through crisis. Any system you set up to deal in a proactive way has to have a component to deal with crisis. I always define the work we do in settlement as organized chaos, and that's very often the way you end up, especially when dealing with refugees. There is a system in place. Organizations are supposed to receive at least two weeks' notice of a family coming with children and all these things. It doesn't provide you with lots of information. It doesn't provide any information at all about their health. It doesn't provide any information about their immediate needs, but there are many factors, and very often, for example, they are moving the refugees from their primary camp to the secondary camp to the airport, and any issue may stop them from travelling.
That's why sometimes we expect 20 people and three people show up, or sometimes we don't expect people and suddenly they show up. It's not supposed to be a part of the process, but there is no choice and it happens.
With regard to health information, there is still a challenge. Apparently, refugees receive a package and need to share it and there is a combination of issues, from the refugees' understanding of the package and how they should deliver it, to the issue of the Privacy Act. Who should access that information? These are the challenges. I think that's a part of the ongoing work.