You asked whether there's an attitudinal problem. It may sound contradictory, since I've expressed concerns about policies and regulations, but at a personal level we have had a remarkably good relationship with officials from Citizenship and Immigration Canada for a long time. At a personal level, they have gone as far as the regulations and policies have allowed them. They've been very human.
Yes, we are critical about some things, but there is a truly remarkably fine relationship that we are very grateful for. In our longer brief, I tried to acknowledge that.