MP Russ Hiebert just stepped right up to the podium and got the two ministries together working on us, and we were very grateful.
I am regularly now getting e-mails from MPs asking me to bring them up to snuff on what they're doing, but I have to be honest--I have them on my database and I fire them out there all the time, but our biggest problem is lack of knowledge. When these people go to CIC and make applications, the people they are dealing with do not know. That's why I have them all print out the updates from CIC: it's so that when they meet somebody like that, they hand it to them, and then they go get a supervisor.
I can tell you right now that the last person who went up there two weeks ago was there for three and a half hours trying to get her passport. I walked several people through; it took them ten minutes. In three and a half hours they could have cleared sixteen passport applications. That's how much our problem is costing you in dollars and cents.
The lack of knowledge with CIC is the biggest hurdle we are dealing with, and it's costing you dollars.