Chair, at the direction of the minister we have created a special call centre unit to respond to people who are phoning in to check their status from within Canada. The case processing centre, or CPC, in Sydney has dedicated agents waiting to take calls when people phone, and if they think they have a question about their citizenship, a qualified agent in the case processing centre is there ready to answer them. They have also dedicated resources to prioritizing these cases and ensuring they receive fast service.
On May 2nd, 2007. See this statement in context.