Well, we do recognize that this can be a very difficult, very emotional time for people. That's why we've taken a number of steps. I'm sorry, I'm not aware of the story that you were told this morning. We do endeavour to help everyone we can, as sympathetically as we can, and that's why we have special, dedicated people in our call centre, the hotline, so that they understand. We're not just dealing with anyone who picks up the phone, but people who are dedicated to this, so that they understand the sensitivities.
We've also accelerated the timeline with which these individuals are to be dealt. And all of our people who are on this end of it, who are trying to help, have received training in being sympathetic and how to handle customer calls. If there are documented cases, I'd very much like to be aware of them so we can deal with them, because, frankly, that's not the way we like to do business. That's not acceptable--not to me.