I appreciate that the folks on the front line have a tough job; they have to abide by the legislation that's in place, work with the regulations that have been promulgated. I suspect that they're often the ones who bump into the problems first, in terms of people applying or people calling in. Is there a system in place that tracks the kinds of problems or categorizes the kinds of problems, and then works them through the system in terms of how they might be addressed by regulations or if there's been a consistent answer, sort of a quality assurance kind of process within the department? If so, can you talk about how something like that might work its way up to a policy recommendation, or even a recommendation for a legislative change? Is there anything that direct that would work right from the front line up to the minister's desk?
On June 5th, 2007. See this statement in context.